Terms-and-Conditions

General Terms for the use of https://allweneedispets.com/ and the online shop

Thank you for your interest in our company, website, services and/or products.

Please carefully read this document, hereinafter referred to as “This document”, “the Contract”, “the Terms” together with the documents referred to herein.

This document constitutes the terms and conditions for using the  https://allweneedispets.com/ website (the “Website”) and placing orders for products and services through the Website.

By browsing our website or placing an order you agree to the Terms and Conditions described below. This document is a legal agreement – a contract between you and us.

Before browsing the website or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the Site.

The “Terms and Conditions” section, is the way in which CATTITUDE BRANDS SRL conducts its business and helps define your relationship with our website when you interact with our services and includes the rules that will govern the relationship between you, as a Customer and us, as a Seller, as well as the conditions of use of the https://allweneedispets.com/ website by potential visitors or customers.

The “Terms and Conditions” document is drawn up in accordance with the mandatory provisions stipulated by the applicable legislation, namely Law no. 365/2002 on electronic commerce and O.U.G. no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain normative acts.

1. Introduction. Definition of the concepts used
2. Online selling policy
3. Ordering products and services
4. Pricing of services and products, invoicing and payment
5. Stocks
6. Customer’s right of withdrawal in case of commercialization of digital/electronic products
7. Return policy
8. Work program, deliveries, deadlines
9. Obligations of the Buyer
10. Obligations of the Seller
11. Guarantees
12. Intellectual property rights
13. Seller’s liability, limitations and exclusions
14. Acceptance of conditions and user or customer liability
15. Complaints and complaints
16. Personal Data/Privacy Policy
17. Force majeure
18. Notifications
19. Applicable law and dispute resolution
20. Specific clauses
21. Amendments / additions / updates to the document

1. Introduction. Definition of the concepts used

1.1. Who are we? Please find below our contact details:

Throughout this document we will refer to us using the above official name or under the brand name “Cattitude Brands”, as “Seller”, “Provider”, “Company”, “Organization”.

We are a company that offers products and services through the website and its subdomains or affiliated websites (hereinafter collectively referred to collectively as the “Site”), other tools made available to the Buyer to access the services, as well as through all media profiles/pages associated with this brand.

1.2.  Definition of the concepts used
The Seller or the Provider – is the company CATTITUDE BRANDS SRL as we have presented above.

Customer / Buyer – means any natural person, at least 18 years of age, with full legal capacity or any legal person/entity, who creates or not an Account on the Site and makes an online Order. Customer/Buyer also means a legal entity placing an Order through a natural person on its behalf. Adults who authorize minors to use the Site, are responsible for their entire conduct on the Site and for any actions minors may take.

Products or services – means any goods/products or services that are offered to the Customer/C Purchaser for purchase, for a fee, through the https://allweneedispets.com/ website.

Contract – is the agreement at a distance (without simultaneous physical presence) between the Seller and the Customer, regarding the sale/purchase of one or more Products or Services on the website, by placing an Order by the Customer and its acceptance by the Seller, in compliance with the legal provisions and terms and conditions for online sales/e-commerce. The Contract is usually concluded in Romanian.

Account – is a unique interface of our website that involves customizing a section of the website by entering an email address and a password, which contains various information about the Customer.

Order – is the commitment expressed through the website by the Customer to purchase one or more Products, under the conditions set out in this document and / or agreed with the Seller through a means of distance communication.

User – any person who has created an account on the website.

Visitor – any person accessing the website.

Website – means our website https://allweneedispets.com/ and any section or subpage thereof.

All other terms used in this document shall have the meaning conferred by the applicable legal provisions.

2.  Online selling policy

2.1. Any potential Customer who is acting with a legitimate purpose and who intends to purchase one or more Products from us, subject to these terms and conditions, is allowed access to the https://allweneedispets.com/ website in order to place an

2.2. The Customer declares that he accepts and agrees with the form of remote communication (e.g. by telephone or e-mail) through which we carry out our operations in case of using the website and, where applicable, registering an

2.3. If there are errors in relation to the price or any other details of the Products and you have placed an order, we will inform you by e-mail or other agreed means of communication as soon as possible of such

2.4. Where there is an ongoing promotion or campaign of any kind, the Products being sold as part of it will be subject to the terms and conditions applicable to that campaign or promotion, which we will bring to your

2.5. All promotions or campaigns presented on the website are valid for the duration indicated, and if no duration is indicated for the promotions, they will be valid within the limits of available stock/locations or for the duration we consider appropriate to achieve our objectives.

2.6. We do not guarantee the availability of all Products at all times and reserve the right to cease selling a Product at any time.

2.7. Any questions or concerns can be confidently addressed to the e-mail address:  hello@allweneedispets.com or by filling in the contact form, and we guarantee a reply as soon as possible.

3.  Ordering products and services

3.1. The Customer agrees to enter into a bilateral contractual relationship with us – the CATTITUDE BRANDS SRL team, by placing an online order, which may contain one or more of the products or services offered on our

3.2. Any individual (over 18 years of age) or legal entity may place an order from the Customer Account menu, which will facilitate your interaction with us and may bring you benefits (exclusive promotions, discounts, bonuses, ).

3.3. Adding a product to the shopping cart does not constitute its reservation, and an order will be considered valid and finalized after completing all the steps in the Checkout menu and only after confirmation of full payment of the price of the products or services you have chosen. By completing your Order, you confirm that all the details you have provided to us are correct, complete and true at the time of placing the Order and you explicitly acknowledge that the Order implies your firm obligation to pay the “total amount due”. Any other manner of procurement procedure will not result in a valid contract and we will not be obliged to deliver the product or service.

3.4. We inform you that we cannot estimate the time required to complete and deliver products and/or services that require additional information from you or that require customization of products/services already available.

3.5. Your order will be deemed accepted by us at the latest upon physical delivery or electronic delivery of the ordered Products, and in the case of an unaccepted but paid order, we will refund the amounts transferred to Notification received by e-mail after placing an Order that we have taken that Order is for information purposes only and does not constitute our acceptance of the Order.
3.6. The Customer undertakes not to sell / resell or distribute the products purchased through the site, the Products are intended for personal use, and for professional use there is the possibility to present the Customer with a personalized offer of
3.7. The Customer is directly and fully liable for the violation of the provisions set out above, and in this case the Seller reserves the right to claim from the Customer the difference in the amount for each Product that he has forwarded on regardless of whether he has partially modified it or not, and this right does not exclude the possibility of the Seller to fully recover the damage suffered, by any means recognized by law, including by contacting the respective persons where we find the documents to request information on the purchase of the
3.8. The Seller/Producer may cancel an Order placed with concurrent or subsequent notice (such cancellation shall not entail any liability on our part) in the following cases:

3.9. the transaction is not accepted by the card-issuing bank (the card-issuing bank does not accept the Transaction, in case of online payment);
3.10. the card processor with which the seller works does not validate or invalidates the Transaction (for example, either because there are insufficient funds or for other reasons, according to the processor’s policy);
3.11. the Payment is not finalized within the term indicated in the proforma invoice, in case of payment by bank transfer/internet banking;
3.12. the data provided by the User/Customer when accessing the Platform is incomplete or incorrect;
3.13. the User/Customer does not confirm the Order when contacted by the Seller for this purpose;
3.14. the seller reasonably believes that by accessing the Platform and placing Orders the user/customer is pursuing an unlawful purpose or that may cause any kind of harm to the Seller/Company, its Affiliates or Partners;
3.15. any of the terms and conditions of this document have not been strictly

4. Pricing of services and products, invoicing and payment

4.1. The prices of the Products displayed on the website or communicated to the Customer may or may not include VAT in accordance with the legislation in force, as they will be displayed on the website and are considered valid prices for the Products displayed on the website or communicated to the Customer at the time of finalizing an

4.2. The Seller may update the prices of the Products, and such update shall supersede any previously displayed prices for such

4.3. Prices do not include delivery charges unless expressly specified or offered as a bonus for large

4.4. If the price is not displayed, the Customer will have the opportunity to request a quote and an operator will communicate the price as soon as

4.5. The price of the ordered product is the price displayed at the time of placing the order.

4.6. The price printed on the invoice is the same as the one transmitted by the operators at the time of order confirmation.

4.7. Payment methods are available on the order launch

4.8. Based on the information held by the Seller and the information provided by the Buyer, an invoice will be issued for the goods The parcel will also be accompanied by the documentation required by law for the product(s) ordered, as applicable: certificate/declaration of conformity, warranty certificate, instructions for use etc.

4.9. Shipment outside the European Union may incur customs duties imposed by the Buyer’s national tax/customs authorities, which are payable in the Buyer’s country and are the sole responsibility of the Buyer. These taxes are excluded from reimbursement by us if the Buyer cancels the order or the Buyer refuses the order or returns any product(s) ordered for exchange or refund.

4.10. The Seller will issue the invoice for the products or services purchased on the basis of the identification data that the Customer will communicate, and the invoice will be delivered together with the products or services ordered, to the Customer’s e-mail or Customer Account, and will be valid in this format and even without a stamp or signature from the
4.11. All orders will be delivered with a tracking number to the address indicated by the Customer, O. Boxes are not accepted. Delivery details will be sent to the Customer’s e- mail or Customer Account after the order has been delivered to the courier.
4.12. No additional fees will be applicable for payment by card and the Seller shall not be liable for any other costs incurred by the Customer in addition to the price of the Product purchased including, but not limited to, bank transfer or currency conversion fees applied by the Customer’s card issuing bank, if the currency of issue of the card differs from the currency in which the sale is made.
4.13. The Customer shall be fully liable for any payments made in error, and in such cases the Seller will analyze the situation and decide on a case-by-case basis whether or not to return the money already paid, the Customer being solely liable for such

5.  Stocks

5.1. The products are available in stock, but the seller cannot guarantee the availability of the posted

5.2. Customers are correctly informed, in accordance with the terms and conditions, of the availability of the ordered products before confirmation of delivery and communication errors in this regard may rarely

6.  Customer’s right of withdrawal in case of commercialization of digital/electronic products

6.1. In the case of commercialization of digital/electronic products, the Customer understands and accepts that the Products and Services commercialized on the website  https://allweneedispets.com/ are exempt from the right of withdrawal from the contract, in accordance with the legislation in force, being the supply of digital content that is not delivered on a material support, and the provision of services has begun with the express prior consent of the Customer, and the amounts paid for a product, good or service on our website cannot be

6.2. The Seller may decide, in exceptional cases and at its sole discretion, to reimburse certain amounts (total or partial) in particular cases, according to our commercial

7.  Return policy

7.1. In accordance with O.U.G. no. 34/2014, the Client/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without giving reasons and without incurring penalties. This term is extended to 30 days for the benefit of the Seller’s customers.

7.2. The withdrawal period expires after (thirty) 30 days and is calculated from the day on which the Customer/Consumer or a third party, other than the carrier, indicated by the Customer/Consumer, takes physical possession of the

7.3. In order to exercise the right of withdrawal, the Customer/Consumer must inform the Seller of his/her decision to withdraw from this contract, using an unequivocal statement sent by e-mail/mail. The contact details of the Seller are as follows:

Name of company: CATTITUDE BRANDS SRL

Address: Romania, Bucharest, Soseaua Gheorghe Ionescu Sisesti, nr. 225B, bl. 1, sc.

1, mezzanine, sector 1, 013822

E-mail: hello@allweneedispets.com
Phone: +40741358423

7.4. For this purpose, the Client/Consumer can use the withdrawal form attached in Annex 1, but its use is not mandatory, a simple email with the essential data can be sent.

7.5. In order to comply with the withdrawal deadline, it is sufficient for the Client/Consumer to send the communication on the exercise of the right of withdrawal before the expiration of the withdrawal

7.6. In the event of withdrawal by the Customer/Consumer, the Seller shall refund any amount received from the Customer/Consumer, with the exception of additional costs incurred due to the Customer/Consumer’s choice of a delivery method, without undue delay and in any event no later than 14 (fourteen) days from the date on which the Seller takes physical possession of the returned products.

7.7. Additional costs are any costs (transportation, delivery, reduction in the value of the products resulting from handling, other than those necessary to determine the nature of the

qualities and functioning of the products, postal charges or any other charges) to be borne by the Customer/Consumer when exercising the right of withdrawal.

7.8. The costs of the courier service, if the respective order has not benefited from free transportation, are not

7.9. The refund will be made using the same payment method as the one used for the initial transaction, unless the Customer/Consumer has expressly agreed to another method of refund and no fees will be charged as a result of such a

7.10. Reimbursement is postponed until the date on which the Seller receives back the products and it is confirmed that the conditions in point 16 have been met.

7.11. The conditions of the right of withdrawal apply only to natural person customers/consumers, as defined by the provisions of U.G. no. 34/2014 (art. 2, point 1).

7.12. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it is in the store’s

7.13. The Customer/Consumer is directly responsible for any diminution in value of the Products resulting from handling other than that necessary to determine the nature, qualities and functioning of the

7.14. At the request and with the consent of the Customer/Consumer, the Seller may recommend the Buyer to purchase another product of equivalent quality and price to those requested in the first

7.15. The original order will be canceled on the date of order confirmation of the product(s) replacing the original

7.16. Products cannot be returned if:

• were the subject of a special order;
• have been distinctly customized at the consumer’s request;
• have been made according to the Customer/Consumer’s specifications (e.g.: tinting the product in the color desired by the Customer/Consumer);
• shows signs of dents, damage, wear;
• have been  unsealed  and  no  longer  have  the  original  packaging  intact,  with  all accessories and label intact;
• are placed by any means in a condition unfit for products that may spoil or expire
• sealed products which cannot be returned for health or hygiene reasons and which have been unsealed by the purchaser (e.g. underwear)
• products that are inseparably mixed with other elements

7.17. The Seller shall bear the costs of return if this is attributable to the Seller (e.g. the products received do not correspond to the order, are other than those requested by the order, ).

7.18. Refusal to receive an order by the Customer/Consumer is subject to the same rules as in the case of returns, exchanges and cancellations of

7.19. For further information regarding product returns, please contact us via the contact form or e-mail: hello@allweneedispets.com

7.20. These provisions are supplemented by Law 365/2002 on e-commerce, republished and amended, and by O.U.G. no. 34/2014 on consumer rights in contracts concluded with professionals.

8.  Work program, deliveries, deadlines

8.1. An order can be placed at any time, but the processing period is from Monday to Friday between 8.00 – 16.00, except public holidays.
8.2. The products available on the website/online shop can be delivered by courier within the specified
8.3. Delivery time for products is 48 – 72 hours from the moment of delivery

8.4. Physical deliveries are made door to door or lockers (not O. boxes) , by express courier – an outsourced service therefore independent of the seller.
8.5. There may be delays in relation to the delivery deadline set at the time of order confirmation, in which case the seller assumes no liability on behalf of the courier
8.6. The Seller assumes responsibility for the delivery of products ordered by the The risk of loss of the goods shall pass to the Buyer upon actual delivery of the goods.

8.7. Delivery of digital/electronic Products or Services will be made exclusively in electronic format by providing a code, download link or other method that we make available and communicate to you by e-mail/ in your Customer Account. Delivery will be made upon payment in full for the Products.

9.  Obligations of the Buyer:

9.1. to provide true, accurate and current information about its entity when requested to do so, failing which orders may be refused;

9.2. to accept the resolution of any problems within 30 (thirty) days from the date of their notification by e-mail to the seller;

9.3. to pay the customs duties imposed by the national tax/ customs authorities of the Buyer’s country at the time of delivery of the products and/or services;

9.4. to accept the Terms and Conditions of the seller when placing the order and to pay for the products and/or services by the methods made available at the time the order is

10.  Obligations of the Seller

• provide users with professional information on its products and services free of charge. The content published in the online shop is indicative. Product characteristics and related technical documentation displayed on the website are provided by manufacturers and suppliers. Product images are shown for illustrative purposes, but depending on the batch in which they were manufactured, the actual appearance of the product may differ.
• contact customers to confirm orders by e-mail or telephone;
• contact customers to confirm orders by e-mail or telephone;
• to deliver the products no later than 30 (thirty) days after confirmation of delivery, if they are in stock;
• to use personal data collected from customers/users in accordance with the “Privacy Policy” and “Cookie Policy”, which can also be found on the seller’s company website.

11.  Guarantees

11.1. In accordance with the legal provisions in force, the Customer declares that he understands and agrees that in the case of electronic/digital products requiring immediate access, he will not benefit from the legal

11.2. The seller guarantees that the delivered products are original, sealed (in the form in which they come from the partners) and accompanied by a tax invoice, receipt (issued by the administrator/seller or courier company) and, where applicable, a warranty certificate (for products requiring warranty).

11.3. The seller declares under its own responsibility in accordance with the provisions of 5 of HG no.1022/2002 on the regime of products that may endanger life and health, occupational safety and environmental protection that the products delivered do not endanger life, health, occupational safety, do not produce negative impact on the environment and are in compliance with: EC Directives 67/549/EEC and 1999/45/EC (subject to compliance with the handling, transportation and storage in accordance with the Technical Data Sheets and Safety Data Sheets issued by the supplier and available in original at the company’s headquarters and on the website https://allweneedispets.com/ in the specific section for the products in question.

11.4. The quality of marketed products is guaranteed for the period indicated on the packaging, provided that the storage and transportation requirements are

11.5. For any complaintor complaint, please contact us by e-mail:  hello@allweneedispets.com.

12.  Intellectual property rights

12.1. All copyrights to the products on the website belong to CATTITUDE BRANDS SRL, known under the trade name All We Need Is Pets.

12.2. The Customer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original intended by CATTITUDE BRANDS SRL, include any content outside the Package, remove any markings that signify CATTITUDE BRANDS SRL’s copyright in the Package, or participate in the transfer, the sale, distribution of any materials made by reproducing, modifying or displaying the package, except with the express written consent of CATTITUDE BRANDS SRL, the latter reserving the right to recover any kind of damage caused (direct, indirect, present and future) by any means made available by the legal provisions.

12.3. The Customer understands that there may be situations in which CATTITUDE BRANDS SRL does not own property rights or some intellectual, industrial or commercial property rights to certain files, pictures, materials, published on the Website, but only has a right to use them, and regardless of the situation, the Customer is not allowed to commercialize, redistribute or reproduce these materials, nor to decompile or modify their structure, without the prior consent of CATTITUDE BRANDS SRL.

13.  Seller’s liability, limitations and exclusions

13.1. The Seller shall not be liable in the event that the Customer provides incorrect or incomplete information or data, the Customer being solely responsible for the accuracy of such information, and in this regard the Customer agrees and understands that a large part of the functions of our website are automated and the final result depends solely on the information that the Customer provides to the Seller or enters into the

13.2. The maximum limit of liability of CATTITUDE BRANDS SRL, as well as its directors, officers, employees, subcontractors and affiliates towards the Customer for damages of any kind whatsoever shall be the maximum amount actually paid by the Customer to CATTITUDE BRANDS

13.3. The Seller shall not be liable for:

• loss of data or content, lost profits, lost profits, business interruption, or for any indirect, incidental, special, consequential, incidental, exceptional or punitive damages arising from or related to the materials or services provided by CATTITUDE BRANDS SRL, even if the Customer has been advised of the possibility of such damages and without prejudice to the essential purpose of any limited remedy;
• the Customer’s decisions as a result of messages that a partner or affiliate promotes or decisions that the Customer makes as a result of information that he finds on the site, whether or not written by recognized experts in their field;
• any changes you will make to the provision of the Services, including a total or partial interruption of the provision of the Services (or certain functions of the Services);
• the non-provision or incomplete provision by the Client of verifiable information;
• the Customer’s inability to keep his/her login data (username, password or other credentials) secure and
• damage to any device or digital content belonging to the Customer caused by the lack of proper implementation of the necessary security measures, by accessing materials and information that the Seller delivers in the form of digital or any other additional costs will apply to the Customer, including mobile phone costs (such as mobile internet costs) or internet costs from the location from which the Customer accesses the Website or other related

14.  Acceptance of conditions and user or customer liability

The User or Customer declares that he/she understands and agrees that it is prohibited to use the https://allweneedispets.com/ website in the following ways or for the  following purposes:

1. in breach of the Terms and Conditions herein;
2. in violation, in any manner whatsoever, of the applicable legal provisions or in a manner that may lead to violation, in any manner whatsoever, of the applicable legal provisions;
3. to disseminate false or misleading information or to propagate disinformation, incitement to hatred or the like;
4. in any way acting in the account and on behalf of another person, in particular by using false names, false e-mail addresses, false telephone numbers,
5. for defamation of other persons, to make insults, accusations or offensive statements about any other person;
6. for promoting or concealing illegal or immoral activities;
7. to reproduce, in any way whatsoever, the interface of the website in order to mislead users, customers or potential customers we have;
8. to gain unauthorized access to data that our visitors or customers have voluntarily provided to us;
9. to introduce malicious programs or lines of code into the system;
10. to solicit unlawful information, products or services or to solicit information to cover up an illegal activity;
11. to gain access to different sections or subsections of the website or to products or services offered by us using illegal procedures;
12. to obtain products or services for the purpose of resale (with the exception of the Policies on the processing of personal data generated through TOOL).

15.  Complaints and complaints

15.1. Users and/or Customers of the https://allweneedispets.com/ website can contact us in general at the e-mail address or through the form in the “Contact” section for any queries, problems, complaints or claims in relation to the Products or Services, including to identify and correct any errors that occur during data

15.2. Complaints thus received will be resolved by us within a maximum of 30 (thirty) calendar days of their receipt.

16.  Personal Data/Privacy Policy

By using the Platform, the Customer understands and agrees to transmit personal data to the Seller, such data to be processed in accordance with and for the purposes set out in the Privacy Policy, which supplements these Terms and Conditions.

17.  Force majeure

17.1. Neither the Seller nor the Customer shall be liable for any failure to perform on time and/or improper performance, in whole or in part, of any obligation under this contract, if the failure to perform or improper performance of such obligation was caused by force majeure, as defined by law ¹ .

1. Art. 1351 para. (2) Civil Code: “Force majeure is any external, unforeseeable, absolutely invincible and unavoidable event”.

17.2. The party invoking force majeure is obliged to notify the other party, within 15 (fifteen) calendar days, of the occurrence of the event and to take all possible measures to limit its consequences.
17.3. If within 15 (fifteen) calendar days after the occurrence of the event, the event in question does not cease, the parties have the right to give notice of termination of this contract, without either of them being entitled to claim damages.

18.  Notifications

18.1. The User agrees that all communications made hereunder shall be made by electronic mail to the address communicated by the User on the Website, consenting that such communication is valid by simple proof from the Seller/Provider of the sending of the The Provider is entitled to use other methods of transmission (by post, courier or bailiffs) of its communications to the User.

18.2. The Parties agree that all communications in connection with this Contract shall be made to the following addresses:

• • For the User – to the e-mail address mentioned in through the Platform;
  • For the Seller – to the following e-mail address: hello@allweneedispets.com

19.  Applicable law and dispute resolution

19.1. This document is a legal contract concluded at a distance, accepted by ticking it and is subject to Romanian

19.2. If it is not possible to resolve disputes amicably, the parties shall apply to the competent courts of law.

20.  Specific clauses

20.1. Our obligation is not an obligation of result, but an obligation of diligence, which means that we will do our best to deliver the Products or Services, but we cannot guarantee their performance and the Customer expressly agrees to

20.2. The Seller/Producer does not assume any responsibility for accessing the links found on the website and does not guarantee that the platform is free of bugs or viruses and is not liable for any temporary, partial or total interruptions of the platform, and this does not entitle the Customer/Consumer to any

20.3 The language in which the contract is concluded is Romanian.

21.  Amendments/completions/updates to the document

The Seller reserves the right to change the Terms and Conditions of the Website at any time without prior notice. By visiting the Seller’s (Company’s) website, users/customers will find the latest version of the Terms and Conditions.