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By browsing our website or placing an order you agree to the Terms and Conditions described here. Please also read the Privacy Policy (which you can find here: Privacy Policy – Allweneedispets ) and the Cookie Policy (which you can find here: Cookies Policy – Allweneedispets before browsing the website or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the Site.

In the case of an online order, we will process the user’s personal data declared by the user during the creation of his/her account and/or his/her order in the data registration form, in order to finalize the specific order through the online store.

Each user of the https://allweneedispets.com/ website has a choice of two ways to complete an online order and to declare their personal data: either as a visitor or as a registered user. The personal data are as follows:

• ⁠the person’s full name;
• delivery address of the products;
• ⁠the billing address of the order (if different from the delivery address);
• ⁠Full billing details such as name, profession, tax administration and a tax identification number (if a commercial tax invoice has been chosen);
• ⁠phone number;
• His/her e-mail address.

Ordering products and services

Any individual (over the age of 18) or legal entity can place an order from the Customer Account menu, which will facilitate your interaction with us and can bring you benefits (exclusive promotions, discounts, bonuses, etc.).

Adding a product to the shopping cart does not constitute its reservation, and an order will be considered valid and finalized after completing all the steps in the Checkout menu and only after confirmation of full payment of the price of the products or services you have chosen. By completing your Order, you confirm that all the details you have provided to us are correct, complete and true at the time of placing the Order and you explicitly acknowledge that the Order implies your firm obligation to pay the “total amount due”. Any other manner of procurement procedure will not result in a valid contract and we will not be obliged to deliver the product or service.

The order will be deemed accepted by us at the latest upon physical delivery or electronic delivery of the ordered Products (maximum 30 (thirty) days from confirmation of delivery, if in stock), and in case of an unaccepted but paid order, we will return the transferred amounts. The notification received by e-mail after the Order has been placed, regarding the taking of that Order, is for information purposes only and does not constitute acceptance of the Order by us.

• An order can be placed at any time, but the processing period is from Monday to Friday between 8.00 – 16.00, except public holidays.
• Products are in stock, but we cannot guarantee the availability of the posted products. As a result, the Cattitude team will contact you to confirm your order, by e-mail or by phone as soon as possible and you will be informed of the availability of the ordered products before the delivery confirmation.
• Standard delivery time for products is 48 – 72 hours from the time of delivery confirmation.
• All orders are delivered with a tracking number. You will receive a dispatch confirmation email with delivery details once your order has been delivered to the courier.

Pricing of services and products, invoicing and payment

• The prices of the Products displayed on the website may or may not include VAT in accordance with the legislation in force, as they will be displayed on the website
• The price of the product ordered is the price displayed at the time of placing the order.
• The payment methods are available on the checkout page. No additional fees will be applicable for payment by credit card, but any costs incurred by you in addition to the price of the Product purchased including, but not limited to, bank transfer or currency conversion fees applied by the card issuing bank, where the currency of issue of the card differs from the currency in which the sale is made.
• ⁠Prices do not include delivery charges unless expressly specified or offered as a bonus for certain orders.
• An invoice will be issued for the goods delivered, and the invoice will be delivered together with the ordered goods or services, by e-mail or in the Customer Account, and is valid in this format and even without a stamp or signature from the issuer.
• The parcel will also be accompanied by the documentation required by law for the product(s) ordered, as appropriate: certificate/declaration of conformity, warranty certificate, instructions for use, etc.

Shipment outside the European Union may incur customs duties imposed by the recipient’s national tax authorities/customs authorities, which are payable in the recipient’s country and are the sole responsibility of the recipient. These will not be refunded by us in the event that you wish to cancel your order or refuse to take receipt of your order or return any goods to us for exchange or refund.